18 stages • 67 steps
Avg. 70% satisfaction
26 unresolved
Avg. 0/100 impact
Explore customer journeys
Manage customer needs
Track and resolve issues
Explore improvement opportunities
Track satisfaction and completion across all journeys
5
Total Journeys
75%
Average Satisfaction
67
Total Steps
Track and manage customer needs across all touchpoints
66
Total Needs
70%
0
High Priority
Simplified insurance for elderly users
less than a minute ago
Multilingual support for diverse communities
Insurance access for unbanked/underbanked customers
International coverage for digital nomads
Mortgage lender insurance requirement satisfaction
Track and resolve customer experience issues
26
Total Issues
Unresolved
Resolved
Claims evidence requirements unclear
Too many coverage options overwhelm customers
No Spanish language claim support
Screen reader incompatibility with quote flow
Price increases without explanation
Track what customers value in their journey
30
Total Values
Active Values
86%
Avg Importance
Transparency in Business
Data Privacy Rights
Environmental Responsibility
Fairness for All
Peer Recognition
Discover and track improvement opportunities
31
Total Opportunities
Average Impact
Implemented
Speed up claim processing time
Optimize quote conversion funnel
Pilot instant claim payments
Enhance pet insurance with telehealth
Improve quote speed to 60 seconds
Success
Demo mode: Now logged in as Priya Patel (priya.patel@citrus.com)