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Sarah Chen

Issues

Track user experience issues and pain points for Citrus Insurance 30961f6d42bf6c9b.

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Re-entering information across products

Open
Friction
less than a minute

App crashes during claim photo upload

Investigating Critical
Pain point
less than a minute

Quote abandonment at driver's license step

Open High
Barrier
less than a minute

Pet insurance claims rejected for pre-existing conditions

In_progress High
Pain point
less than a minute

Beneficiary updates failing silently

Investigating Critical
Pain point
less than a minute

Bundle discounts not applying correctly

In_progress High
Friction
less than a minute

Virtual inspection video calls dropping

Investigating High
Pain point
less than a minute

Coverage calculator showing wrong amounts

In_progress High
Confusion
less than a minute

Autopay failing without notification

Investigating Critical
Pain point
less than a minute

State regulations blocking instant life insurance

Open Critical
Barrier
less than a minute

Legacy system integration for claims processing

Investigating Critical
Barrier
less than a minute

Bank verification required for instant payouts

In_progress High
Barrier
less than a minute

Mortgage company integration failures

Investigating High
Barrier
less than a minute

Too many screens in quote flow

In_progress High
Friction
less than a minute

Multiple logins for different insurance types

Investigating High
Friction
less than a minute

Payment method updates require call

Investigating High
Friction
less than a minute

Coverage limit terminology unclear

In_progress High
Confusion
less than a minute

Telematics privacy concerns

Investigating
Confusion
less than a minute

Claim coverage decisions unexplained

In_progress High
Confusion
less than a minute

Life insurance types too complex

Open
Confusion
less than a minute

Claims process feels adversarial

In_progress Critical
Emotional
less than a minute

Price increases without explanation

Open High
Emotional
less than a minute

Screen reader incompatibility with quote flow

In_progress High
Accessibility
less than a minute

No Spanish language claim support

Open High
Accessibility
less than a minute

Too many coverage options overwhelm customers

In_progress High
Cognitive load
less than a minute

Claims evidence requirements unclear

Investigating High
Cognitive load
less than a minute

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