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David Kim

Issues

Track user experience issues and pain points for Citrus Insurance 45f12be3f9f0e8de.

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App crashes during claim photo upload

Investigating Critical
Pain point
2 minutes

Quote abandonment at driver's license step

Open High
Barrier
2 minutes

Pet insurance claims rejected for pre-existing conditions

In_progress High
Pain point
2 minutes

Beneficiary updates failing silently

Investigating Critical
Pain point
2 minutes

Bundle discounts not applying correctly

In_progress High
Friction
2 minutes

Virtual inspection video calls dropping

Investigating High
Pain point
2 minutes

Coverage calculator showing wrong amounts

In_progress High
Confusion
2 minutes

Autopay failing without notification

Investigating Critical
Pain point
2 minutes

State regulations blocking instant life insurance

Open Critical
Barrier
2 minutes

Legacy system integration for claims processing

Investigating Critical
Barrier
2 minutes

Bank verification required for instant payouts

In_progress High
Barrier
2 minutes

Mortgage company integration failures

Investigating High
Barrier
2 minutes

Too many screens in quote flow

In_progress High
Friction
2 minutes

Multiple logins for different insurance types

Investigating High
Friction
2 minutes

Payment method updates require call

Investigating High
Friction
2 minutes

Coverage limit terminology unclear

In_progress High
Confusion
2 minutes

Telematics privacy concerns

Investigating
Confusion
2 minutes

Claim coverage decisions unexplained

In_progress High
Confusion
2 minutes

Life insurance types too complex

Open
Confusion
2 minutes

Claims process feels adversarial

In_progress Critical
Emotional
2 minutes

Price increases without explanation

Open High
Emotional
2 minutes

Screen reader incompatibility with quote flow

In_progress High
Accessibility
2 minutes

No Spanish language claim support

Open High
Accessibility
2 minutes

Too many coverage options overwhelm customers

In_progress High
Cognitive load
2 minutes

Claims evidence requirements unclear

Investigating High
Cognitive load
2 minutes

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