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Sarah Chen

Issues

Track user experience issues and pain points for Citrus Insurance 262d978cd7e34e05.

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App crashes during claim photo upload

Investigating Critical
Pain point
1 minute

Quote abandonment at driver's license step

Open High
Barrier
1 minute

Beneficiary updates failing silently

Investigating Critical
Pain point
1 minute

Bundle discounts not applying correctly

In_progress High
Friction
1 minute

Virtual inspection video calls dropping

Investigating High
Pain point
1 minute

Coverage calculator showing wrong amounts

In_progress High
Confusion
1 minute

Autopay failing without notification

Investigating Critical
Pain point
1 minute

Legacy system integration for claims processing

Investigating Critical
Barrier
1 minute

Bank verification required for instant payouts

In_progress High
Barrier
1 minute

Mortgage company integration failures

Investigating High
Barrier
1 minute

Too many screens in quote flow

In_progress High
Friction
1 minute

Multiple logins for different insurance types

Investigating High
Friction
1 minute

Payment method updates require call

Investigating High
Friction
1 minute

Coverage limit terminology unclear

In_progress High
Confusion
1 minute

Telematics privacy concerns

Investigating
Confusion
1 minute

Claim coverage decisions unexplained

In_progress High
Confusion
1 minute

Life insurance types too complex

Open
Confusion
1 minute

Claims process feels adversarial

In_progress Critical
Emotional
1 minute

Price increases without explanation

Open High
Emotional
1 minute

Screen reader incompatibility with quote flow

In_progress High
Accessibility
1 minute

No Spanish language claim support

Open High
Accessibility
1 minute

Too many coverage options overwhelm customers

In_progress High
Cognitive load
1 minute

Claims evidence requirements unclear

Investigating High
Cognitive load
1 minute

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