Orchetta

Re-entering information across products

Open

Friction

less than a minute

App crashes during claim photo upload

Investigating Critical

Pain point

less than a minute

Quote abandonment at driver's license step

Open High

Barrier

less than a minute

Pet insurance claims rejected for pre-existing conditions

In_progress High

Pain point

less than a minute

Beneficiary updates failing silently

Investigating Critical

Pain point

less than a minute

Bundle discounts not applying correctly

In_progress High

Friction

less than a minute

Virtual inspection video calls dropping

Investigating High

Pain point

less than a minute

Coverage calculator showing wrong amounts

In_progress High

Confusion

less than a minute

Autopay failing without notification

Investigating Critical

Pain point

less than a minute

State regulations blocking instant life insurance

Open Critical

Barrier

less than a minute

Legacy system integration for claims processing

Investigating Critical

Barrier

less than a minute

Bank verification required for instant payouts

In_progress High

Barrier

less than a minute

Mortgage company integration failures

Investigating High

Barrier

less than a minute

Too many screens in quote flow

In_progress High

Friction

less than a minute

Multiple logins for different insurance types

Investigating High

Friction

less than a minute

Payment method updates require call

Investigating High

Friction

less than a minute

Coverage limit terminology unclear

In_progress High

Confusion

less than a minute

Telematics privacy concerns

Investigating

Confusion

less than a minute

Claim coverage decisions unexplained

In_progress High

Confusion

less than a minute

Life insurance types too complex

Open

Confusion

less than a minute

Claims process feels adversarial

In_progress Critical

Emotional

less than a minute

Price increases without explanation

Open High

Emotional

less than a minute

Screen reader incompatibility with quote flow

In_progress High

Accessibility

less than a minute

No Spanish language claim support

Open High

Accessibility

less than a minute

Too many coverage options overwhelm customers

In_progress High

Cognitive load

less than a minute

Claims evidence requirements unclear

Investigating High

Cognitive load

less than a minute

Issues

Filters

Re-entering information across products

App crashes during claim photo upload

Quote abandonment at driver's license step

Pet insurance claims rejected for pre-existing conditions

Beneficiary updates failing silently

Bundle discounts not applying correctly

Virtual inspection video calls dropping

Coverage calculator showing wrong amounts

Autopay failing without notification

State regulations blocking instant life insurance

Legacy system integration for claims processing

Bank verification required for instant payouts

Mortgage company integration failures

Too many screens in quote flow

Multiple logins for different insurance types

Payment method updates require call

Coverage limit terminology unclear

Telematics privacy concerns

Claim coverage decisions unexplained

Life insurance types too complex

Claims process feels adversarial

Price increases without explanation

Screen reader incompatibility with quote flow

No Spanish language claim support

Too many coverage options overwhelm customers

Claims evidence requirements unclear

No issues match your filters