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User: Sarah Chen (27624ec61306b3dd.sarah.chen@citrus.com)

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sarah.chen@citrus.com

Marcus Rodriguez

marcus.rodriguez@citrus.com

priya.patel@citrus.com

david.kim@citrus.com

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Citrus Insurance 27624ec61306b3dd

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Sarah Chen

Customer Journeys

Monitor and optimize customer experiences across touchpoints for Citrus Insurance 27624ec61306b3dd.

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Status

Active Draft Archived

Performance

Excellent (80%+) Good (60-79%) Moderate (30-59%) Poor (<30%) N/A (Draft) N/A (Archived)

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First-Time Renter Insurance Purchase

Active Critical

Satisfaction 78%

4 16

1 minute

Homeowner Insurance Claims Experience

Active Critical

Satisfaction 71%

4 15

1 minute

Pet Insurance Onboarding

Active High

Satisfaction 83%

3 11

1 minute

Auto Insurance Digital Quote-to-Bind

Active Critical

Satisfaction 74%

4 15

1 minute

Life Insurance Digital Application

Active High

Satisfaction 69%

3 10

1 minute

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