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David Kim

Customer Journeys

Monitor and optimize customer experiences across touchpoints for Citrus Insurance affcf3e4d879acf4.

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First-Time Renter Insurance Purchase

Active Critical
Satisfaction 78%
4 16
3 minutes

Homeowner Insurance Claims Experience

Active Critical
Satisfaction 71%
4 15
3 minutes

Pet Insurance Onboarding

Active High
Satisfaction 83%
3 11
3 minutes

Auto Insurance Digital Quote-to-Bind

Active Critical
Satisfaction 74%
4 15
3 minutes

Life Insurance Digital Application

Active High
Satisfaction 69%
3 10
3 minutes

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