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Sarah Chen

Needs

Track customer needs and requirements for Citrus Insurance bc32606b4b501937.

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Instant policy changes without calling an agent

Active High
Functional
Satisfaction 82%
2 minutes

Real-time claim status tracking like package delivery

Active Critical
Functional
Satisfaction 68%
2 minutes

One-click proof of insurance for landlords/lenders

Active High
Functional
Satisfaction 75%
2 minutes

Automatic coverage recommendations based on life changes

Active
Functional
Satisfaction 62%
2 minutes

Bundle all insurance policies in single dashboard

Active High
Functional
Satisfaction 71%
2 minutes

Voice-activated claim reporting via smart speakers

Active
Functional
Satisfaction 45%
2 minutes

Preventive maintenance reminders to avoid claims

Active
Functional
Satisfaction 78%
2 minutes

Direct vet/contractor billing to avoid reimbursement

Active High
Functional
Satisfaction 58%
2 minutes

Flexible payment options including crypto and BNPL

Active
Functional
Satisfaction 40%
2 minutes

API access for integration with financial apps

Active
Functional
Satisfaction 55%
2 minutes

Group insurance discounts for employers/communities

Active
Functional
Satisfaction 67%
2 minutes

24/7 video chat with licensed insurance experts

Active High
Functional
Satisfaction 73%
2 minutes

Automatic policy optimization based on usage data

Active
Functional
Satisfaction 61%
2 minutes

Family account management with role-based access

Active
Functional
Satisfaction 69%
2 minutes

Instant bindable quotes without personal information

Active High
Functional
Satisfaction 77%
2 minutes

Feel protected without thinking about insurance daily

Active High
Emotional
Satisfaction 74%
2 minutes

Trust that claims will be paid fairly and quickly

Active Critical
Emotional
Satisfaction 68%
2 minutes

Feel smart and empowered about insurance choices

Active
Emotional
Satisfaction 71%
2 minutes

Reduce anxiety about unexpected financial disasters

Active High
Emotional
Satisfaction 76%
2 minutes

Feel valued as a person, not just a policy number

Active High
Emotional
Satisfaction 65%
2 minutes

Pride in supporting a socially responsible company

Active
Emotional
Satisfaction 83%
2 minutes

Confidence in understanding what is and isn't covered

Active Critical
Emotional
Satisfaction 62%
2 minutes

Feel in control of insurance costs and coverage

Active High
Emotional
Satisfaction 70%
2 minutes

Relief from insurance shopping stress and confusion

Active High
Emotional
Satisfaction 73%
2 minutes

Security knowing loved ones are protected

Active Critical
Emotional
Satisfaction 78%
2 minutes

Share positive insurance experiences with friends

Active
Social
Satisfaction 79%
2 minutes

Connect with other pet parents for advice

Active
Social
Satisfaction 72%
2 minutes

Feel part of a movement for better insurance

Active
Social
Satisfaction 81%
2 minutes

Compare experiences with similar customers

Active
Social
Satisfaction 64%
2 minutes

Participate in giveback charity selection and impact

Active
Social
Satisfaction 85%
2 minutes

Get insurance advice from trusted social networks

Active
Social
Satisfaction 61%
2 minutes

Share home/auto safety tips with neighbors

Active
Social
Satisfaction 67%
2 minutes

Get bindable quote in under 2 minutes

Active Critical
Performance
Satisfaction 84%
2 minutes

Receive claim payments within 48 hours

Active Critical
Performance
Satisfaction 71%
2 minutes

Mobile app that works offline for emergencies

Active High
Performance
Satisfaction 58%
2 minutes

Website loads in under 2 seconds on any device

Active High
Performance
Satisfaction 76%
2 minutes

Customer service response in under 1 minute

Active High
Performance
Satisfaction 65%
2 minutes

Policy documents generated instantly

Active
Performance
Satisfaction 82%
2 minutes

Claims adjuster video calls within 4 hours

Active High
Performance
Satisfaction 67%
2 minutes

Premium recalculation in real-time with changes

Active
Performance
Satisfaction 79%
2 minutes

Fraud detection without delaying valid claims

Active Critical
Performance
Satisfaction 73%
2 minutes

Annual renewal process in under 30 seconds

Active
Performance
Satisfaction 69%
2 minutes

Mobile-first design for all insurance tasks

Active Critical
Usability
Satisfaction 81%
2 minutes

Plain English policy documents without legalese

Active High
Usability
Satisfaction 67%
2 minutes

Visual claim submission with photo guidance

Active
Usability
Satisfaction 74%
2 minutes

One-tap access to most common actions

Active High
Usability
Satisfaction 78%
2 minutes

Smart defaults that eliminate decision fatigue

Active
Usability
Satisfaction 72%
2 minutes

Contextual help exactly when needed

Active
Usability
Satisfaction 70%
2 minutes

Accessibility for all abilities and languages

Active High
Usability
Satisfaction 63%
2 minutes

Predictable navigation across all products

Active
Usability
Satisfaction 75%
2 minutes

Bank-level security for personal information

Active Critical
Security
Satisfaction 79%
2 minutes

Biometric authentication for app access

Active High
Security
Satisfaction 85%
2 minutes

Fraud alerts for suspicious policy changes

Active High
Security
Satisfaction 76%
2 minutes

Secure document storage with encryption

Active
Security
Satisfaction 73%
2 minutes

Privacy controls for data sharing with third parties

Active High
Security
Satisfaction 68%
2 minutes

Two-factor authentication for sensitive actions

Active
Security
Satisfaction 77%
2 minutes

Regular security audits and transparency reports

Active
Security
Satisfaction 71%
2 minutes

State-specific coverage that meets legal requirements

Active Critical
Compliance
Satisfaction 82%
2 minutes

Clear documentation for tax and legal purposes

Active
Compliance
Satisfaction 74%
2 minutes

HIPAA compliance for health-related pet claims

Active High
Compliance
Satisfaction 78%
2 minutes

Mortgage lender insurance requirement satisfaction

Active High
Compliance
Satisfaction 76%
2 minutes

International coverage for digital nomads

Active
Compliance
Satisfaction 52%
2 minutes

Insurance access for unbanked/underbanked customers

Active
Accessibility
Satisfaction 48%
2 minutes

Multilingual support for diverse communities

Active High
Accessibility
Satisfaction 61%
2 minutes

Simplified insurance for elderly users

Active
Accessibility
Satisfaction 59%
2 minutes

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