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Sarah Chen

Opportunities

Track improvement ideas and enhancement opportunities for Citrus Insurance 89d4102aadd79fc3.

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Add progress indicator to quote flow

Planned High
Quick win
Impact Score 0/100
Satisfaction 0%
less than a minute

Auto-save quote progress

Evaluating High
Quick win
Impact Score 0/100
Satisfaction 0%
less than a minute

SMS claim status updates

Planned
Quick win
Impact Score 0/100
Satisfaction 0%
less than a minute

Quick quote without phone number

Evaluating High
Quick win
Impact Score 0/100
Satisfaction 0%
less than a minute

Add FAQ to confusing form fields

Proposed
Quick win
Impact Score 0/100
Satisfaction 0%
less than a minute

Bigger buttons for mobile claims

Proposed
Quick win
Impact Score 0/100
Satisfaction 0%
less than a minute

Show coverage in dollars not percentages

Evaluating
Quick win
Impact Score 0/100
Satisfaction 0%
less than a minute

Add 'reasons for denial' to claims

Planned High
Quick win
Impact Score 0/100
Satisfaction 0%
less than a minute

Build unified customer data platform

In_progress Critical
Improvement
Impact Score 0/100
Satisfaction 0%
less than a minute

Create self-service claim resolution

Planned Critical
Improvement
Impact Score 0/100
Satisfaction 0%
less than a minute

Implement smart bundling recommendations

Evaluating High
Improvement
Impact Score 0/100
Satisfaction 0%
less than a minute

Build partner ecosystem APIs

In_progress High
Improvement
Impact Score 0/100
Satisfaction 0%
less than a minute

Create personalized coverage coach

Planned High
Improvement
Impact Score 0/100
Satisfaction 0%
less than a minute

Develop claims prevention program

Evaluating High
Improvement
Impact Score 0/100
Satisfaction 0%
less than a minute

Parametric insurance for weather events

Proposed
Innovation
Impact Score 0/100
Satisfaction 0%
less than a minute

IoT home monitoring integration

Planned High
Innovation
Impact Score 0/100
Satisfaction 0%
less than a minute

AR-powered home inventory

Evaluating
Innovation
Impact Score 0/100
Satisfaction 0%
less than a minute

AI claim fraud detection

In_progress Critical
Innovation
Impact Score 0/100
Satisfaction 0%
less than a minute

Subscription insurance model

Evaluating
Innovation
Impact Score 0/100
Satisfaction 0%
less than a minute

Upgrade claims photo AI

In_progress High
Enhancement
Impact Score 0/100
Satisfaction 0%
less than a minute

Improve quote speed to 60 seconds

Evaluating Critical
Enhancement
Impact Score 0/100
Satisfaction 0%
less than a minute

Enhance pet insurance with telehealth

Planned High
Enhancement
Impact Score 0/100
Satisfaction 0%
less than a minute

Pilot instant claim payments

Evaluating High
Experiment
Impact Score 0/100
Satisfaction 0%
less than a minute

Optimize quote conversion funnel

In_progress Critical
Optimization
Impact Score 0/100
Satisfaction 0%
less than a minute

Speed up claim processing time

Planned Critical
Optimization
Impact Score 0/100
Satisfaction 0%
less than a minute

Upgrade claims photo AI

In_progress High
Enhancement
Impact Score 0/100
Satisfaction 0%
less than a minute

Improve quote speed to 60 seconds

Evaluating Critical
Enhancement
Impact Score 0/100
Satisfaction 0%
less than a minute

Enhance pet insurance with telehealth

Planned High
Enhancement
Impact Score 0/100
Satisfaction 0%
less than a minute

Pilot instant claim payments

Evaluating High
Experiment
Impact Score 0/100
Satisfaction 0%
less than a minute

Optimize quote conversion funnel

In_progress Critical
Optimization
Impact Score 0/100
Satisfaction 0%
less than a minute

Speed up claim processing time

Planned Critical
Optimization
Impact Score 0/100
Satisfaction 0%
less than a minute

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